Empower your customer support and sales teams to collaborate on client chats from a single dashboard. Assign tickets, write internal notes, and track team SLAs from a unified desktop console.
Managing customer support via standard WhatsApp web becomes impossible as your team grows. Our Shared Team Inbox provides a collaborative desktop console. Route incoming messages to specific departments (like Billing or Tech Support), assign tickets to active agents, leave private notes to hand off data, and monitor team performance statistics in real-time.
Scale operations and convert conversations into sales seamlessly with professional workflows built on Meta's official API node infrastructure.
Unlock direct scale advantages to manage customer communications seamlessly.
Unlock modern tools to scale customer service operations and run high-ROI campaigns.
Provide concurrent dashboard access to your entire support team using a single WhatsApp API number.
Assign conversations to specific operators or departments based on user choices or agent workloads.
Leave internal notes and tag teammates within customer chats to hand off complex tickets seamlessly.
Label conversations (e.g. 'VIP', 'Urgent Inquiry', 'Refund') to prioritize queues and organize contacts.
Save and organize frequently used answers, links, and documents to dispatch them in a single keystroke.
Monitor average response times, ticket durations, agent productivity, and customer resolution rates.
Access customer databases, previous purchase history, and custom variables directly inside the chat panel.
Allow your team to support customers on the go via responsive mobile and tablet browser layouts.
Enhance engagement, reduce operational friction, and secure higher sales conversion rates.
Resolve more queries in less time by assigning tickets to the right specialist instantly without double allocations.
Equip agents with quick-replies and approved templates to minimize customer wait times.
Direct sales queries to available sales representatives to capture hot prospects before interest drops.
Allow reps to share custom product catalogs and checkout links directly inside customer support chats.
Prevent multiple agents from replying to the same customer by locking tickets to assigned owners.
Interact using a verified business profile, official logo, and green checkmark to establish trust.
Go live in three simple structured phases with absolute testing support.
We define team access levels (Admins, Supervisors, Agents), outline support departments, and establish routing rules.
We set up tags, write quick-replies, connect Meta API channels, and design notification sounds.
We train your customer reps, run test conversations, configure browser desktop notifications, and go live.
Common technical questions resolved regarding setup, verification, and limits.
Yes. You can define Roles (Admins, Supervisors, Agents). Agents can only view assigned chats, while Supervisors and Admins monitor all queues and review agent performance.
Yes. The console triggers desktop sound alerts, tab blinking indicators, and push notifications to alert agents the moment a customer sends a message.
Yes. Our multi-channel console allows you to manage chats from multiple business phone numbers within a single dashboard panel.
No. Our Shared Team Inbox supports unlimited concurrent agent logins, allowing you to scale your support team as your customer base grows.
